The company recently posted an official support page (opens in new tab) for the widespread problem, which reportedly affects more than 2,000 Surface Pro 4 owners, according to the Flickergate website created by consumers to raise awareness about the issue. “Creating the best products and experiences for our customers is our top priority. We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update,” reads the support page. If your Surface Pro 4 is suffering from a flickering screen, Microsoft will replace it “free of charge” for up to three years from the date of original purchase. To start the replacement process, Microsoft says to first make sure to download the latest Windows updates to your device and contact Microsoft support if the flickering persists. Once your Surface Pro 4 is deemed eligible for replacement, you can ship it to Microsoft and receive a replacement model within 5 to 8 business days. Note that everything on your faulty Surface Pro 4 will be erased, so be sure to back up any important data. Microsoft also notes that the replacement program only applies to Surface Pro 4 devices, and only models that are experiencing screen flickering are eligible for replacement.
Windows 10 Annoyances and Problems
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Repair Windows 10Remove the Lock ScreenDisable or Enable Grayscale ModeSet Compatibility Mode for AppsAccess the BIOS on a Windows 10 PCStop Windows Update from Automatically Restarting Your PCTurn Off App NotificationsFix a Slow-Opening Windows Downloads FolderDisable Personalized Ads on Microsoft Sites and AppsStop Skype’s Annoying Auto UpdatesFix a ‘Boot Configuration Data File is Missing’ ErrorClear the Run Command’s HistoryDisable CortanaUninstall and Restore Built-in AppsRestore a Missing Battery IconFix a Boot Configuration File ErrorGet to the Advanced Startup Options MenuDelete a Locked FileRestart without RebootingRoll Back Windows 10 to an Earlier VersionDisable Automatic Driver DownloadsDisable Internet ExplorerPause Windows Updates for Up to 35 DaysUse Battery SaverDowngrade to Windows 10 SSave Netflix Videos for Offline ViewingAll Windows 10 TipsWorst Windows 10 AnnoyancesDisable Password Prompt on Wake
